Return & Refund Policy
At Pressora™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused or only lightly tested.
- Be in its original packaging.
- Include all accessories and components.
- Be in resalable condition.
Proof of purchase or your order number is required for all return requests.
Non-Returnable Items
We cannot accept returns for:
- Products that have been damaged due to misuse or improper handling.
- Items showing excessive wear or intentional damage.
- Products returned without prior authorization.
- Gift cards (if applicable).
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Include:
- Your full name
- Order number
- Email used for the purchase
- Reason for the return
- Photos (if the product is damaged or defective)
Our support team will provide return instructions if your request is approved.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Pressora™ will cover the return shipping costs.
For all other approved returns, customers are responsible for the cost of return shipping.
Original shipping fees (if any) are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label
We will review the issue and, if approved, offer an appropriate solution such as a replacement or full refund.
Order Cancellations
Orders begin processing shortly after they are placed.
If you wish to cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, cancellation can no longer be guaranteed.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as refunds may take time to appear.
- Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact our support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@pressora.com
Please include your order number in your email so we can assist you as quickly as possible.